CAREERS

Salary/Hourly: Hourly
Position Type: Full-time / Mon-Fri
Level: Non-Management
Supervisory role: No

OVERALL PURPOSE:

Provide enterprise level mobility support and management via phone, email and web portals in a team environment.

ROLE AND RESPONSIBILITIES:

Refer to training & support documentation, collaborate with team members and exercise common sense on problem resolution.
Project a professional company image through phone and email interaction.

Daily responsibilities include but are not limited to:

• Procure mobility devices and equipment for enterprise end users
• Facilitate all moves, adds, changes and disconnect requests
• Configure and setup corporate email
• Offer account and billing support
• Provide Tier 1 troubleshooting of cell phones, smartphones and mobile broadband devices
• Mobile Device Management (MDM) support
• Adhere to business rules and processes with all end user/client interaction
• Utilize ticketing system to track and process service requests and update/maintain client databases
• Escalate unresolved issues in a timely manner and exercise good judgment by involving management as necessary

Job Contribution: Reports to Service Desk Manager

Education & Qualification requirements:

• College coursework and knowledge of the wireless/cellular industry and the four major U.S. carriers, including technology, devices and applications preferred.
• Duties require professional verbal and written communications skills, computer and internet literacy with the ability to learn necessary software applications.
• Ideal candidate is strongly self-motivated, can work under minimal supervision, and displays an apparent sense of urgency with the ability to follow through to completion any and all undertakings and assigned tasks.

Working Conditions: Office Environment.

Position requires almost exclusive work using a telephone and computer.

Additional requirements: This position interfaces daily with sensitive client data. Drug screening and background checks required for all candidates.

Title: Telecom Auditor / Analyst
Salary/Hourly: Salary
Position Type: Full-time, Mon-Fri
Level: Non-Management
Supervisory role: N

Overall Purpose:
Responsible for managing enterprise client’s wireline technology invoice accounts, inventory, and contracts to maximize ROI, billing accuracy, and account optimization. Operating within our practices, the Telecom Auditor is a subject matter expert in the analysis, and audit of the client’s technology services, making recommendations and maximizing results.

Key Roles and Responsibilities:

• Evaluate telecom contracts, inventory, and invoice information to confirm accurate billing and identify billing discrepancies.
• Identify and evaluate cost saving opportunities based on audit discovery.
• Vendor contract review and management.
• Review trend analysis.
• Coordinate implementation of recommendations
• Regularly interacts with key internal and external stakeholders at all levels of the client’s organization to discuss billing issues and make recommendations.
• Regularly interacts with internal Client Service Managers, and external vendors to discuss account management and dispute resolution.
• Actively involved with process improvements.
• Responsible for maintaining accurate records, creating/maintaining multiple reports using Excel on a daily/weekly/monthly basis.
• Responsible for managing multiple clients concurrently.
• Reviews Monthly Dashboard Reports for accuracy
• Prepares Quarterly Business Reports for presentation to the client. Communications Lifecycle Management Consulting IT Telephony > Cloud > Mobility
• Present audit findings to clients, track, and complete action items with carriers.
• Effectively and proficiently communicate technical telecom and business processes. Provide feedback to client and highlight opportunities
• Promote productivity and efficiency by studying current telecom practices, help clients analyze complex technical and managerial processes, identify inefficiencies, and assist customers to realize business value.
• Additional responsibilities as assigned.

Competencies

• Intermediate to advanced knowledge in Excel: must know pivot tables, and VLOOKUP’s
• Effective knowledge of telecommunications billing, products, and multiple services, including
Voice/Data/VoIP/Conferencing/Cloud
• Communicates Powerfully and Prolifically
• Client Relationship Management
• Serves with accountability and responsibility
• Strong prioritization and multitasking abilities
• Drives for Results
• Strong Analytical abilities
• Supports Change
• Collaboration and Teamwork
• Displays High Integrity and Honesty
• Project Management skills
• Ability to handle confidential information with discretion
• Detail Oriented
• Takes Initiative
• Passion for auditing

Job Contribution: Reports to Audit Manager

Education & Qualification requirements:
• Bachelors’ degree in Business, Finance, or IT preferred, or the equivalent combination of education and experience
• ITIL and Six Sigma Certification preferred Communications Lifecycle Management Consulting

Experience
• Requires a minimum of 3 years’ experience in Telecom Auditing
• Experience in direct client engagement is required

Working Conditions:
Office Environment.
Position requires almost exclusive work using a telephone and computer.

Additional requirements: Drug screening and background checks are required.

Job Description

We are looking for an ITAM Deployment Specialist to join our amazing team working out of our largest location in Jax.

You need to see this location: gaming room, well stocked snacks available, regular cookouts, occasional lunch provided, giant warehouse you could hide a T-Rex in, nerf showdowns and so on.

This is a full time Mon-Fri role, hourly non-exempt, Temp to Perm.

You will be providing technical and hardware support, handling tickets, communicating with clients, and coordinating things with other departments in the company.

We provide training and support documentation, but some scenarios will simply require good old fashioned common sense and technical know-how.

ROLE AND RESPONSIBILITIES

• Provide top tier help desk technical support and hardware support for mobile devices (i.e. – handhelds, netbooks, tablets, etc.)
• Physically configuring Laptops, Tablets and Smartphones
• Facilitate repair, replacement, or warranty of defective hardware
• Meeting all SLA targets, both internal and external (there are many)
• Managing mobile/wireless devices within the various carrier portals
• Shipping/receiving of new or used hardware
• Inventory control
• General housekeeping

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• 1 year of IT-related experience or qualification in an IT or IT related field accepted.
• Duties require professional verbal and written communications skills, computer, and internet literacy.
• Ideal candidate is strongly self-motivated, can work under minimal supervision, and displays an apparent sense of urgency with the ability to follow through to completion all undertakings and assigned tasks.

PREFERRED SKILLS

Knowledge of mobile devices including manufacturers, operating systems, and network service providers.

THE IDEAL CANDIDATE WOULD POSSESS THE FOLLOWING:

• Professional manner
• Attention to detail
• Ability to work in a fast paced/stressful environment
• Intermediate computer proficiency
• Willingness to help others
• Team player, especially during deployment projects
• Able to craft corporate/client facing correspondence
• Able to receive direction

WORKING CONDITIONS

• Office Environment
• Position requires almost exclusive work using a telephone and computer
• Working inside an Office Environment
• Acceptable eyesight (with or without correction)
• Acceptable hearing (with or without correction)
• Ability to communicate both orally and in writing
• Ability to lift 50 lbs.

ADDITIONAL REQUIREMENTS

This position interfaces daily with sensitive client data.

Drug screening and background checks required for all candidates.

While we thank all applicants for their interest, due to the high volume of resumes that we receive, we are unable to respond to queries individually and only those who meet the Experience Requirements and are selected for interview will be contacted.