CAREERS

Salary/Hourly: Hourly
Position Type: Full-time / Mon-Fri
Level: Non-Management
Supervisory role: No

OVERALL PURPOSE:

Provide enterprise level mobility support and
management via phone, email and web portals in a
team environment.

ROLE AND RESPONSIBILITIES:

Refer to training & support documentation,
collaborate with team members and exercise
common sense on problem resolution.
Project a professional company image through
phone and email interaction.
Daily responsibilities include but are not limited to:

• Procure mobility devices and equipment for
  enterprise end users
• Facilitate all moves, adds, changes and
  disconnect requests
• Configure and setup corporate email
• Offer account and billing support
• Provide Tier 1 troubleshooting of cell phones,
  smartphones and mobile broadband devices
• Mobile Device Management (MDM) support
• Adhere to business rules and processes with
  all end user/client interaction
• Utilize ticketing system to track and process
  service requests and update/maintain client
  databases
• Escalate unresolved issues in a timely
  manner and exercise good judgment by
  involving management as necessary

Job Contribution: Reports to Service Desk Manager

Education & Qualification requirements:

• College coursework and knowledge of the
  wireless/cellular industry and the four major
  U.S. carriers, including technology, devices
  and applications preferred.
• Duties require professional verbal and
  written communications skills, computer and
  internet literacy with the ability to learn
  necessary software applications.
• Ideal candidate is strongly self-motivated,
  can work under minimal supervision, and
  displays an apparent sense of urgency with
  the ability to follow through to completion
  any and all undertakings and assigned tasks.

Working Conditions: Office Environment.

Position requires almost exclusive work using a
telephone and computer.

Additional requirements: This position interfaces daily with sensitive client data. Drug screening and background checks required for all candidates.

Apply Below:

ROLE AND RESPONSIBILITIES
Provide value to our clients by entering expenses accurately while meeting or exceeding deadlines. Refer to training & support documentation, collaborate with team members, and exercise common sense on problem resolution. Daily responsibilities include but are not limited to:

• Monitor client accounts to ensure expected invoices are received and loaded monthly
• Track, order, and obtain missing invoices
• Accurately enter client invoice data into Expense Management software within the expected time frame
• Validate invoice data including invoice amount, expense categories, past due balance, and vendor remit
  information
• Identify and research past dues and credit balances with the vendor
• Log and track all billing issues, such as misapplied payments, in ticketing system
• Proactively update process documentation to maintain accurate knowledge base
• Escalate to second-level support when appropriate and exercise good judgment by involving management as necessary
• Communicate professionally with clients & vendors
• Create open communication with the team through deep problem understanding, ensuring timely resolution, and communicating promptly on progress
• Actively engage in continuous improvement by recommending content, solutions, or alternative processes that may improve the customer experience or our operational efficiencies

QUALIFICATIONS AND EDUCATION REQUIREMENTS
Duties require professional verbal and written communications skills, knowledge of MS Office with proficiency in Excel, and the ability to learn necessary software applications for expense management and documenting work processes. Telecom industry experience or Accounts Payable experience required. Ideal candidate is strongly self-motivated, can work under minimal supervision, and displays an apparent sense of urgency with the ability to follow through to completion any and all undertakings and assigned tasks.

WORKING CONDITIONS
Office Environment. Position requires almost exclusive work using a telephone and computer.

ADDITIONAL REQUIREMENTS
This position interfaces daily with sensitive client data. Drug screening and background checks required for all
candidates.

Apply Below:

JOB DESCRIPTION

• Hourly role
• Full time
• A valid driver’s license required

ROLE AND RESPONSIBILITIES

• Evaluate reports and trends to find ways to reduce the wireless telecommunications service cost
• Educate clients on best practices
• Ensure mobile service meets the needs of business & aligns with corporate strategy
• Manage vendor relationships and ensure contractual commitments are met
• Determine baseline cost factors and produce quarterly cost savings analysis
• Manage dispute process to closure with vendor and client
• Present and review audit reports with clients
• Access vendor portals to obtain invoices and billing reports
• Ensure invoices are allocated in compliance with client specific policies and procedures
• Reconcile processed work by verifying entries and comparing system reports to balances
• Regularly meet with carrier contact to stay informed on newest plans and features
• Database management (SQL)

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• HS Diploma or equivalent is required.
• Bachelor’s degree is preferred.
• Duties require professional verbal and written communications skills, computer and internet literacy
  with the ability to learn necessary software applications.
• Ideal candidate is strongly self-motivated, can work under minimal supervision, and displays an
  apparent sense of urgency with the ability to follow through to completion any and all undertakings and
  assigned tasks.
• Duties require professional verbal and written communications skills, computer and internet literacy
  with the ability to learn necessary software applications.
• Ideal candidate is strongly self-motivated, can work under minimal supervision, and displays an apparent
  sense of urgency with the ability to follow through to completion any and all undertakings and assigned
  tasks.

EXPERIENCE REQUIREMENTS
This role typically requires 1-2 years’ experience of reporting, data & invoice analysis.
Desired requirements would be a candidate with experience working with or for Wireless Service
Providers and/or processing Wireless invoices.

To be considered you MUST have Intermediate to Advanced MS Office (with a very strong focus on Excel,
ideally to an Advanced level, including fluency with pivot tables, VLOOKUPS, and other formulas).

REQUIRED SKILLS

• Intermediate in Microsoft Excel, Outlook, Word
• Experience with formulas and pivot tables in Excel
• Successfully handles competing priorities and deadlines
• Superior analytical thinking and ability to review large volumes of data with a keen attention to
  detail and thoroughness
• Strong ability to problem solve, exercise good judgment and decision making
• Thorough understand of mobile industry and related billing practices
• Previous database entry experience preferred
• College education preferred

WORKING CONDITIONS
Office Environment. Position requires almost exclusive work using a telephone and computer.

ADDITIONAL REQUIREMENTS
This position interfaces daily with sensitive client data.
Drug screening and background checks required for all candidates.

Apply Below:

Job Description

Title: Telecom Auditor / Analyst
Salary/Hourly: Salary
Position Type: Full-time, Mon-Fri
Level: Non-Management
Supervisory role: No

Overall Purpose:
Responsible for managing enterprise client’s wireline technology invoice accounts, inventory, and contracts to maximize ROI, billing accuracy, and account optimization. Operating within our practices, the Telecom Auditor is a subject matter expert in the analysis, and audit of the client’s technology services, making recommendations and maximizing results.

Key Roles and Responsibilities:

• Evaluate telecom contracts, inventory, and invoice information to confirm accurate billing and identify billing discrepancies.
• Identify and evaluate cost saving opportunities based on audit discovery.
• Vendor contract review and management.
• Review trend analysis.
• Coordinate implementation of recommendations
• Regularly interacts with key internal and external stakeholders at all levels of the client’s organization to discuss billing issues and make recommendations.
• Regularly interacts with internal Client Service Managers, and external vendors to discuss account management and dispute resolution.
• Actively involved with process improvements.
• Responsible for maintaining accurate records, creating/maintaining multiple reports using Excel on a daily/weekly/monthly basis.
• Responsible for managing multiple clients concurrently.
• Reviews Monthly Dashboard Reports for accuracy
• Prepares Quarterly Business Reports for presentation to the client. Communications Lifecycle Management Consulting IT Telephony > Cloud > Mobility
• Present audit findings to clients, track, and complete action items with carriers.
• Effectively and proficiently communicate technical telecom and business processes. Provide feedback to client and highlight opportunities
• Promote productivity and efficiency by studying current telecom practices, help clients analyze complex technical and managerial processes, identify inefficiencies, and assist customers to realize business value.
• Additional responsibilities as assigned.

Competencies

• Intermediate to advanced knowledge in Excel: must know pivot tables, and VLOOKUP’s
• Effective knowledge of telecommunications billing, products, and multiple services, including
Voice/Data/VoIP/Conferencing/Cloud
• Communicates Powerfully and Prolifically
• Client Relationship Management
• Serves with accountability and responsibility
• Strong prioritization and multitasking abilities
• Drives for Results
• Strong Analytical abilities
• Supports Change
• Collaboration and Teamwork
• Displays High Integrity and Honesty
• Project Management skills
• Ability to handle confidential information with discretion
• Detail Oriented
• Takes Initiative
• Passion for auditing

Job Contribution: Reports to Audit Manager

Education & Qualification requirements:
• Bachelors’ degree in Business, Finance, or IT preferred, or the equivalent combination of education and experience
• ITIL and Six Sigma Certification preferred Communications Lifecycle Management Consulting

Experience
• Requires a minimum of 3 years’ experience in Telecom Auditing
• Experience in direct client engagement is required

Working Conditions:
Office Environment.
Position requires almost exclusive work using a telephone and computer.

Additional requirements: Drug screening and background checks are required.

Job Description

We are looking for an ITAM Deployment Specialist to join our amazing team working out of our largest location in Jax.

You need to see this location: gaming room, well stocked snacks available, regular cookouts, occasional lunch provided, giant warehouse you could hide a T-Rex in, nerf showdowns and so on.

This is a full time Mon-Fri role, hourly non-exempt, Temp to Perm.

You will be providing technical and hardware support, handling tickets, communicating with clients, and coordinating things with other departments in the company.

We provide training and support documentation, but some scenarios will simply require good old fashioned common sense and technical know-how.

ROLE AND RESPONSIBILITIES

• Provide top tier help desk technical support and hardware support for mobile devices (i.e. – handhelds, netbooks, tablets, etc.)
• Physically configuring Laptops, Tablets and Smartphones
• Facilitate repair, replacement, or warranty of defective hardware
• Meeting all SLA targets, both internal and external (there are many)
• Managing mobile/wireless devices within the various carrier portals
• Shipping/receiving of new or used hardware
• Inventory control
• General housekeeping

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• 1 year of IT-related experience or qualification in an IT or IT related field accepted.
• Duties require professional verbal and written communications skills, computer, and internet literacy.
• Ideal candidate is strongly self-motivated, can work under minimal supervision, and displays an apparent sense of urgency with the ability to follow through to completion all undertakings and assigned tasks.

PREFERRED SKILLS

Knowledge of mobile devices including manufacturers, operating systems, and network service providers.

THE IDEAL CANDIDATE WOULD POSSESS THE FOLLOWING:

• Professional manner
• Attention to detail
• Ability to work in a fast paced/stressful environment
• Intermediate computer proficiency
• Willingness to help others
• Team player, especially during deployment projects
• Able to craft corporate/client facing correspondence
• Able to receive direction

WORKING CONDITIONS

• Office Environment
• Position requires almost exclusive work using a telephone and computer
• Working inside an Office Environment
• Acceptable eyesight (with or without correction)
• Acceptable hearing (with or without correction)
• Ability to communicate both orally and in writing
• Ability to lift 50 lbs.

ADDITIONAL REQUIREMENTS

This position interfaces daily with sensitive client data.

Drug screening and background checks required for all candidates.

While we thank all applicants for their interest, due to the high volume of resumes that we receive, we are unable to respond to queries individually and only those who meet the Experience Requirements and are selected for interview will be contacted.