JOB DESCRIPTION
Role Type: Full-Time
Schedule: Monday – Friday
Shift: 6:30am – 2:00pm
Type: Hourly non-exempt
Rate: $15.00 – $19.00 (DOE)
Location: 32207
ABOUT THE ROLE
We are hiring for two distinct roles within our ITAD (IT Asset Disposition) team.
Both positions support the processing of retired IT equipment, but each role has a different primary focus.
Candidates will be considered for the role that best aligns with their experience.
Role 1: Mobile Device Refurbishment & eCommerce Specialist
Focus: Smartphones, tablets, and inventory/listing operations
Key Responsibilities:
- Refurbish smartphones and tablets (Android and iOS)
- Review, test, and grade device condition
- Troubleshoot mobile device issues as they arise
- List devices for sale on company eCommerce platforms
- Maintain accurate inventory records and stock alignment
- Ensure listings meet company quality and accuracy standards
- Follow environmental health and safety guidelines
Role 2: Computer Repair & Imaging Technician
Focus: Laptops, desktops, and hardware repair
Key Responsibilities:
- Perform Windows 11 installations, updates, and driver configuration
- Troubleshoot and repair laptops, desktops, and MacBooks
- Diagnose hardware issues and replace faulty components
- Ensure devices meet performance and quality standards before completion
- Follow SOPs, ESD practices, and quality control processes
- Audit and manage repair inventory, including parts usage
- Accurately document repairs and updates in ServiceNow
- Maintain detailed records to support audits and quality checks
Shared Responsibilities (Both Roles):
- Maintain accurate documentation and system updates
- Demonstrate strong attention to detail in all tasks
- Communicate professionally with internal teams
- Learn and utilize company software systems effectively
- Work with a strong sense of urgency and ownership
- Ensure compliance with company standards and procedures
Experience and Qualifications:
- 1–2 years of experience in device repair, technical support, or IT hardware handling
- Working knowledge of:
- Mobile devices (Android and iOS) for Role 1, and/or
- Computer hardware and operating systems for Role 2
- Strong computer and internet literacy
- Ability to quickly learn new systems and tools
- Self-motivated with strong follow-through and accountability
- Experience working with ServiceNow highly preferred
